5/19/2020

As of May 19, 2020, we have been advised by the Massachusetts Dental Society that elective dental treatment, a category that includes dental cleaning visits according to the American Dental Association, will NOT be included in allowed services under Governor Baker’s “phase 1” reopening strategy. We will be permitted to begin expanding our services for urgent and emergency care, and we are looking forward to the return of some of our clinical staff to help us serve these needs beginning May 26, 2020. We are hopeful that cleaning visits will be allowed in the subsequent phases, and our facility and team are both ready as soon as we are permitted.

In order to better serve the most urgent needs of our patients, and to reschedule what we can of our patients’ urgent restorative work that has been forced to be put on hold, we are expanding our restricted hours beginning next week, with office hours available Monday through Saturday for a limited time. Please note, our team is grouping into three separate smaller teams to maintain separation and limit interaction. Each team member will be screened for any potential symptoms of Covid – 19 prior to each day at our office. As a reminder, our team is trained in universal precautions, including all updates from the CDC as a result of this pandemic, in order to keep our facility safe for our patients.

Infection control has always been a top priority for our practice. Our infection control processes are made so that when you receive care, it is both safe and comfortable. Our new facility was designed to maximize our infection control, and we are grateful to be so well positioned in this regard. In observing changes that have been made in public spaces throughout the community, it is apparent that other places are beginning their efforts to catch up to what we have been doing for years. We truly believe that our facility represents one of the most hygienic places you could be, and we continue to look for ways we can improve and maintain that standard.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

  • Our patients will be asked to review screening questions that will be available on our website and in our office prior to your appointment. This screening will attempt to prevent exposure of our patients, team, and facility to anyone experiencing symptoms of illness or otherwise potentially exposed to coronavirus.
  • We have hand sanitizer that we will ask you to use when you check in at the office. You will be asked to remove any gloves that are worn to the office. All visitors will be asked to wear a mask prior to being brought to your treatment room. If you do not arrive with your own mask, one will be provided for you.
  • Our waiting room will not offer magazines, coffee station beverages, or water bottles for the time being, as these items are difficult to clean and disinfect.
  • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
  • We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time. Patients who prefer to wait for their appointment time in their car will be welcomed to do so.
  • All patient’s temperatures will be taken via touchless forehead scan prior to treatment as an additional screening measure. All non-scheduled visitors (see below) will be similarly screened.
  • We request that, when possible, only the individual appointed for treatment come to the office. In the case of children requiring a parent or guardian, or adults needing a spouse or friend, we ask that there be a limit of only one of these companions per patient scheduled. We also request that siblings not appointed for care please not attend visits for their family members when possible. All parents/companions of scheduled patients will be asked to be in the treatment rooms rather than the reception area during treatment.
  • Our team has also been asked to inform us regarding any potential symptoms for themselves or their family members. Such events would preclude those individuals from coming to our office for the safety of our patients and our team.

    We are available on a limited basis for emergency appointments and are on-call otherwise to address any urgent concerns you might have. To make an appointment, please call our office at 978-343-3646.

    As always, it is the prompt payment of balances due that keep our business in business. In these unprecedented times, we rely more than ever on the support of our loyal patients. If you are able to make your payment, it will go a long way toward keeping our employees employed. If you are not able to make your payment in full, please contact our office to discuss deferred payment options. We are here to help, and with your continued support, we will be able to do so for years to come. Thank you.

    We are grateful for the support and loyalty of our patient community. We look forward to what will hopefully be a quick return to normality for our practice and our community. Please let us know if there is anything we can do to help you during this challenging time.

    Thank you and please continue to stay well.

    Sincerely,

    Dr. BJ Coakley