Our priority as your dental care provider is always to put the safety and well-being of our patients and our team first. We are sending this communication to let you know that our office will adhere to recommendations made by the Massachusetts Dental Society, and will close to elective and non-urgent care, effective March 17, 2020, through April 6, 2020. Our team will be available for emergency care as needed for our patients and will continue to work closely with our local specialty offices to ensure that any urgent needs of our patients are met. We do not know whether there will be changes to the recommendations, or whether this change will be forced beyond what is currently outlined. We are continually monitoring information from the global, national, and local authorities in order to make decisions that are in the best interest of everyone we have the privilege of caring for.

All patients currently scheduled for non-emergency appointments will be contacted and rescheduled starting April 13th and beyond. Our office will be available by phone from 9 AM to 1 PM and will be available on a very limited basis for true dental emergencies. All non-urgent dental needs will be scheduled in a timely manner following the guidelines of the CDC. Our team is available by phone 978-343-3646, or via email at info@drcoakley.com. We also encourage you to check our Facebook page (facebook.com/drcoakley) for updates as they become available.

After April 13th and beyond, should you or any member of your family have symptoms of fever, or otherwise be ill in any way, we ask that you let us know so that your appointments can be rescheduled. In addition, we encourage you to contact your primary care physician or pediatrician for advice about care and precautions.

Our team will continue to practice our universal precautions, and we will maintain the highest standards of cleanliness throughout our facility. These are measures that we are proud to have upheld throughout our 45 years of practice, and they will continue to be our standard moving forward. Additional precautions, such as the removal of magazines and beverages from our reception area, have been taken for the safety of all of our visitors.

Our team has also been asked to inform us regarding any potential symptoms for themselves or their family members. Such events would preclude those individuals from coming to our office for the safety of our patients and our team.

As always, it is the prompt payment of balances due that keep our business in business. In these unprecedented times, we rely more than ever on the support of our loyal patients. If you are able to make your payment, it will go a long way toward keeping our employees employed. If you are not able to make your payment in full, please contact our office to discuss deferred payment options. We are here to help, and with your continued support, we will be able to do so for years to come. Thank you.

We are grateful for the support and loyalty of our patient community. We look forward to what will hopefully be a quick return to normality for our practice and our community. Please let us know if there is anything we can do to help you during this challenging time.

Thank you and please continue to stay well.

Sincerely,

Dr. BJ Coakley