Reopening Coakley Family Dental

June 15, 2020

Dear Valued Patients:

We are excited to finally be able to offer our patients the cleaning and elective services that have had to be put on hold during this recent shutdown. As we resume our services, we will be operating with a very limited schedule through the month of June. We look forward to ramping up the volume of patients that we can accommodate in July, as our team steadily returns to a more familiar schedule. We regret that this will mean more rescheduling as we proceed through June. We remain committed to making sure all of our patients are treated in a timely and safe manner.

Our team has adjusted schedules and office flow in response to the most current guidance issued by the CDC and the MA Department of Public Health. As always, the safety and well-being of our patients and our team remain our top priority. We appreciate your patience and understanding as we move through the phases of reopening.

Here are some of the changes you can expect at Coakley Family Dental during this time:

  1. Our providers will be alternating work schedules to provide access to care while allowing for social distancing. This may mean a shift in who you “normally” see, as well as temporary changes to our hours of operation. We are trying to keep family appointments together, but this may not be possible at this time.
  2. Patients and visitors will be required to wear masks while in the office, until instructed to remove them by your providers during your appointment.
    We have rearranged our reception area and workspaces to help with social distancing.
  3. If you need a companion during your visit, we ask that the person who accompanies you wait in his/her car until your appointment is over to help us limit the number of people in the office at any one time.
  4. If you have a caregiver who needs to attend the visit with you, he or she will also need to wear a mask. Please inform our team if someone will be with you during treatment. Similarly, we ask that no more than one parent accompany a child to their appointment, and that unscheduled siblings also not attend when possible.
  5. At the start of each appointment, patients (and caregivers where applicable) will have their temperature taken and will be asked specific COVID-19 screening questions. A consent form allowing us to treat you will also need to be signed by the patient (or caregiver). If criteria indicating minimum risk cannot be met, appointments will need to be rescheduled to a later date.
  6. Similarly, our team members will be screened daily. Any staff member deemed a potential risk based on screening measures will not participate in patient care.
  7. We have established a hand hygiene protocol for all visitors upon check-in, with a small hand sanitizer provided for you to keep, as well as individual pens for you to use and take with you.
  8. Email and text messages have proven to be our most effective forms of communication during the shutdown. We will continue to communicate any changes as we move through this process. Please let us know the best way to share information with you.
  9. Our appointment confirmation process has temporarily changed. Please look for confirmation calls and letters to be sent with updated dates and times of appointments that have had to be cancelled. If our attempts to reach you to cancel and reschedule your appointment have not connected and you have not heard from us regarding a scheduled appointment, please assume that appointment has been cancelled. Please call or email with any questions regarding scheduled appointments.
  10. If you are unable to make it to the office, or need to quarantine due to travel, and you are interested in finding out more about telehealth appointments, please contact our office. If a video or telephone visit is deemed appropriate, we will provide instructions on how to prepare and begin a video visit.

As always, it is the prompt payment of balances due that keep our business in business. In these unprecedented times, we rely more than ever on the support of our loyal patients. If you are able to make your payment, it will go a long way toward keeping our employees employed. If you are not able to make your payment in full, please contact our office to discuss deferred payment options. We are here to help, and with your continued support, we will be able to do so for years to come. Thank you.

We appreciate your understanding during this challenging shift back to “normal.” We look forward to seeing you all again soon!

Sincerely,
Dr. BJ Coakley, the doctors, and the team of Coakley Family Dental